SLA
Our commitment to you.
We stand behind the reliability of Magicborn Studios. Here are our service level commitments.
| Target | Commitment |
|---|---|
| Monthly Uptime | 99.95% |
| P0 Response Time | 1 Hour |
| P1 Response Time | 4 Hours |
| P2 Response Time | 1 Business Day |
Service Credits
If we fail to meet our uptime commitment, you are eligible for service credits applied to your next billing cycle. We believe in accountability.
Support Channels
Enterprise customers have access to a dedicated Slack channel and 24/7 phone support for P0 incidents.